## *Shipment Policy*

At *Prakriti Maitri*, we are committed to delivering your eco-friendly jute products safely and on time.

### *Order Processing Time*
•⁠ ⁠Standard product orders are processed within *7-10 business days*.
•⁠ ⁠Customized jute bag orders require *10-15 business days* depending on design and quantity.
•⁠ ⁠Production starts only after receiving the *initial 50% advance payment* for customized orders.

### *Shipping Method & Partners*
•⁠ ⁠We ship through trusted courier services to ensure timely and safe delivery.
•⁠ ⁠Tracking details will be shared with you via email/WhatsApp once the order is dispatched.

### *Shipping Charges*
•⁠ ⁠Shipping charges are calculated based on order weight, volume, and destination.
•⁠ ⁠Any additional customs duties or taxes applicable at the destination are to be borne by the customer.

### *Estimated Delivery Time*
•⁠ ⁠Domestic delivery: *3–7 business days* after dispatch.
•⁠ ⁠International delivery: *7–14 business days*, depending on location and customs clearance.

### *Delayed Shipments*
We strive to deliver within the promised time, but delays due to unforeseen circumstances such as natural disasters, strikes, or logistical issues may occur. In such cases, we will keep you updated.

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## *Payment Policy*

At *Prakriti Maitri*, we ensure a secure and transparent payment process.

### *Accepted Payment Methods*
•⁠ ⁠UPI
•⁠ ⁠Bank Transfer (NEFT/RTGS/IMPS)
•⁠ ⁠Credit/Debit Cards (via secure payment gateway)
•⁠ ⁠PayPal (for international clients)

### *Payment Terms for Customized Orders*
•⁠ ⁠*50% advance payment* is required to confirm and begin production of customized jute bags.
•⁠ ⁠The *remaining 50%* must be paid *before dispatch* of the final order.
•⁠ ⁠Full payment confirmation is mandatory before shipment.

### *Standard Product Orders*
•⁠ ⁠100% advance payment is required at the time of purchase.

### *Payment Confirmation*
•⁠ ⁠Upon receiving your payment, we will share a confirmation receipt and production schedule.

### *Refunds & Cancellations*
•⁠ ⁠Customized orders are non-refundable once production has begun.
•⁠ ⁠Standard product orders may be cancelled within 24 hours of purchase, subject to approval.
•⁠ ⁠For detailed terms, please refer to our Cancellation & Refund Policy.

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